Spoken Language: English
Business: Software, Transportation and Logistics
Direct-Recovery was founded in 2000 to target a market of shippers underserved by third party logistics firms. We developed a scalable platform to deliver enterprise level parcel audit services to large, decentralized shippers. Then, we packaged the same technology in a solution to serve smaller companies. “Smaller” back then meant companies with less than $500k/year in total FedEx or UPS spend.
Today we serve a breadth of customers from small catalogs to Fortune 1000 corporations. We focus on reducing shipping costs through our parcel audit, contract optimization, reporting, insurance, and parcel claims management. For larger customers we offer a full service multi-mode transportation spend management solution together with best-of-breed industry partners. For smaller customers we offer the best and most cost effective parcel auditing solution on the market. For all customers we offer simplicity, efficiency and savings.
Since 2000, eroding margins have driven the parcel audit industry to offer cost reduction services at a per-transaction fee or monthly subscription basis. While we make these billing options available for customers who choose, we have has reacted by developing efficiencies and reducing costs to guarantee a net value to our customers.
We continue to operate primarily on a gain-share model with satisfaction based contract terms for maximum customer benefit. With free setup, and contingency billing, DRS work goes directly to improve the bottom line. It's what we call a no-brainer, no-risk value proposition.
Serving the Fortune 1000, yet accessible to the small and medium sized enterprise
If your company ships parcel and LTL, odds are you overpay carriers because finding and claiming bogus charges is a pain. Here's a simple solution: We track every shipment you make, every charge you're billed.
When a delivery is late, we secure a shipping cost refund. When a charge is invalid, we secure a charge refund. When a shipment is lost or damaged, we secure a refund for the shipping cost and package content. When your rates are high, we negotiate discounts, or give you the tools to do the same.
These are hard cost savings - often over 10% of the carrier invoice. We also: Identify operational improvements to generate soft cost savings. Deliver a SaaS business intelligence platform. Work with all major parcel and LTL carriers (DHL, TNT, FedEx, UPS, US Cargo, Eastern Connection, Blue Dart, etc) Serve any international shipper, regardless of domicile. Here's the kicker -- All this we do for a portion of the hard cost savings - what you're now overpaying the carrier. No Set-up cost. No minimum Term. No Minimum fee.
Parcel Service and Invoice Audit
Our most common parcel logistic solution is the FedEx or UPS audit, in which we monitor the carrier's service and billing performance. We also work with TNT, DHL, USPS -- most any parcel or LTL carrier. Rule of thumb -- if the service guide offers a performance guarantee, Direct Recovery audits, regardless of the shipper's billing domicile.
Refunds secured by the parcel audit, both service and invoice, are credited directly to the customer's carrier invoice.
UPS and FedEx Service Audit
Identifies late shipments with no valid carrier exception (holiday, weather, mechanical, address, etc) and secures the guaranteed service refunds (GSR’s) for applicable shipping costs. Identifies “No Proof of Shipment” and “No Proof of Delivery” airbills and secures refunds for shipping costs. Our service audit reviews delivery performance for the previous 15 days, the standard window for the money back guarantee period.
UPS and FedEx Invoice Audit
Screens for invoice/airbill duplication, rate compliance, invalid accessorial charges for residential delivery, address correction, fuel surcharge, Saturday delivery/pickup and many more accessorial charges billed in error. Refunds are secured and credited to the customers bill. Unlike the service guarantee, most carriers honor claims for billing errors for at least six months. We'll load the history into our system to find errors, but also to keep a full shipping history for the reporting module.
Benefit - Cost
- 1% - 9% recovery.
- Simple, offsite solution to assure shippers pay only for valid carrier charges.
- Offered mostly as gain-share with standard contingency rate of 50% of recoveries. Tiered rate may be offered if volume warrants. Per-transaction or subscription pricing is also available if preferred.
- Rate Compliance – Aesculap: World's largest manufacturer of surgical instrumentation. Implemented UPS audit in 2002. In 2009, a $36,000 UPS rating error was identified shortly after new service contract was implemented.
- FedEx Audit - Great West Life & Annuity Insurance Company, a $3 Billion revenue insurance company recovered over 5% total FedEx spend from 2002 through 2005.
- FedEx Audit - New Braunfels Smokehouse, a family owned fine meats and mail order catalog company, recovered 4.5% on FedEx parcel audit from 2002 through 2010.
- UPS Audit - Tractor & Equipment Company, a heavy equipment sales and service center in the Southeast with 21 locations, recovered 4% of UPS spend from 2003 through 2010.
- FedEx Audit - Volvo Truck North America recovered 12% of FedEx billings for first six months of parcel audit implemented in 2000. This was an unexpectedly high anomaly, especially since Direct-Recovery replaced a freight payment company which claimed to have been performing a parcel audit of FedEx traffic.
- UPA Audit - Franmara, a supplier to the wine industry, recovered 9% average for the first six months of 2011.